SelClene Ayrshire Tel: 01292 443777

Who are SelClene?

SelClene stands for ‘Selected Cleaners’. Founded in 1987, in Maida Vale London, SelClene now has over 10,000 private domestic householder clients. We are a franchisee of SelClene based in Ayr, covering Ayrshire, South Glasgow, North Edinburgh and West Lothian. To find more visit www.selclene.co.uk.

How does SelClene work?

We select a cleaner for you from our database of cleaners. We will provide you with your very own domestic cleaner on a weekly or more frequent basis, replace them if they are ill, on holiday, leave your employment, or should you wish to change them.

What background checks are carried out on the cleaners?

Every cleaner comes with references from former employers, which we check. You get a copy of these. We also accumulate additional references from their existing SelClene clients once they have been with us a while. Regular service calls and client surveys ensure we obtain plenty of additional references on a cleaner from their existing or former SelClene agency clients. We check proof of identity by requiring a passport, birth certificate or some other form of ID, so we know they are who they say they are. We also require proof of address, such as a gas bill or telephone bill, so we know they do live at the address they give us.

What training do you give your cleaners?

We put all the cleaners through a basic course stressing the importance of honesty (e.g., when completing their time sheets) and reliability (e.g., turning up on time and not letting our clients down). We also train in colour coding and hygiene. This is where we encourage the use of different colour cloths (which we supply to you free) to differentiate between toilet areas and kitchen/food preparation areas. Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g., emptying the vacuum cleaner) and make sure that they are familiar with your particular requirements. We provide a task sheet for this purpose.

How soon can my cleaner start?

If you wish to take on a cleaner, give us a call on 01292 443777 or fill in our enquiry form with your requirements and we will call you back. We match your requirements to our comprehensive list of reliable and professional cleaners. We're then able to find the best cleaner for you, when you need them - often as soon as the next day.

What do I do if the cleaner doesn't turn up?

You’ve probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner doesn't work out. With our agency, you simply call us and we can send you another cleaner within days. You provide all cleaning materials and equipment, pay the cleaner directly and pay the agency quarterly (all included in the quoted hourly rate). We insure your cleaner for liability risks and ring-fence you from any requirement to assess your cleaner for tax/NI, as we do all this for you.

What happens if cleans are missed?

If you miss any cleaning, for example due to changeovers or on account of the cleaner being ill, you can claim a No Charge Period for the time missed. We provide you with Worker Earnings Receipts to log hours worked and money paid to your cleaner. If there are gaps, send us the receipts and we’ll adjust your account to reflect any time missed. Plus, we can allocate you a cover cleaner if you require whilst your cleaner is away.

Is there insurance cover should damage be done by the cleaner?

Yes, there is cover for major damage over the value of £100 (e.g., damage to a carpet or valuable ornament). You are responsible for the first £100 of any claim. Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas. Please note that there is no cover for any work the cleaner may do outside your home – only for cleaning and ironing work inside your home.

What do I do if I need to cancel?

Your contract continues up to the end of each quarterly payment period, so the minimum term is one quarter. If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one month's notice, to take effect at the end of a quarterly payment period. You must cancel your mandate direct with your own bank at the same time.

How do I contact SelClene to get started?

You can either complete our enquiry form or simply call the office on 01292 443777.